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New Report: Unconventional Email Themes Drive Engagement Beyond the Holiday Season

New Yes Marketing report reveals marketing opportunities for strong year-round engagement, despite drop in number of new and active email subscribers 

 

CHICAGO -- December 10, 2018 -- Unconventional email themes like National Dog Day and Tax Day in July drove significant engagement outside of the Q4 holiday season, according to data released today by Yes Marketing.

In the newly released, ‘Email Benchmark Report: Competing in the Age of Amazon’ Yes Marketing analyzed over 6 billion emails sent in Q3 2018 through its cross-channel communication platform Yesmail360i, revealing trends in subscriber tenure, unconventional holiday themes, mobile engagement and email performance across various industries. For example, emails with non-traditional themes like Groundhog Day generated five times the average conversion rate of 3.8 percent.

Leveraging unconventional email themes succeeded in entertaining subscribers and driving them to consistently open and click through emails. Tax Day, for example, drove an impressive 14.3 percent click-to-open (CTO) rate compared to the 9.2 percent average, and National Dog Day drove a conversion rate of 18.6 percent, more than 4 times the average, indicating an opportunity for marketers to generate stronger engagement throughout the year with off-season promotions and sales.

“We’ve seen the retail landscape change with the emergence of unconventional holidays and sales events such as Amazon Prime Day, which generated more than $4 billion in sales this year,” said Jim Sturm, president of Yes Marketing. “Marketers are harnessing the momentum of such unconventional holidays to stand out in subscribers’ inboxes and drive stronger engagement and better revenue throughout the year.”

The study also identified a decline in the number of new and active subscribers in marketers' databases.  The share of new subscribers fell by 24 percent from Q2 to Q3, while the number of active subscribers in marketers' databases declined by 16.7 percent over the same period. This decline indicated a gap in marketers’ strategies both when it comes to enticing new subscribers and engaging them long-term after they sign up.

“The current marketing landscape reveals a gap between what consumers expect and what many marketers deliver,” said Michael Iaccarino, president of Infogroup, parent company of Yes Marketing. “With the right partner, the right services and the right technology, this gap can be an opportunity to improve a brand’s engagement strategies by tapping into world class data that helps marketers deliver personalized customer experiences which translate into revenue.”

Additional findings from the report include:

  • Average order value (AOV) increased by 14.2 percent quarter-over-quarter (QoQ) and by almost 25 percent year-over-year (YoY).
  • In Q3 2018, the mobile CTO rate was 31 percent higher than its desktop counterpart (14.0 percent vs. 10.7 percent)
  • The insurance and entertainment sectors generated the highest mobile CTO rates (74.5 percent and 38.6 percent respectively), along with the steepest QoQ growth across industries.

To learn more about trends in subscriber tenure, unconventional email themes, mobile engagement as well as email performance across industries, download the full report here.

 

About Yes Marketing

Yes Marketing focuses on enabling marketers to engage, acquire and retain consumers along each stage of the consumer journey with a brand – from awareness through consideration, purchase and lifetime loyalty. This is accomplished through a unique combination of expert marketing services, best-of-breed technology and proprietary data assets that enable brands to create and deliver truly personalized, data-driven customer experiences with the help of a single vendor with an integrated technology and service offering. To learn more, call 1-877-937-6245, email sales@yesmarketing.com or visit www.yesmarketing.com.

 

About Infogroup

Infogroup is a leading provider of data and data-driven marketing solutions. Infogroup provides data, technology and services that help marketers acquire new customers and maximize the value of existing relationships. The company's data and marketing solutions help clients of all sizes, from local SMBs to FORTUNE 100™ enterprises, increase sales and customer loyalty. Infogroup provides both digital and traditional marketing channel expertise that is enhanced by access to our proprietary data on 280 million individuals and 24 million businesses. For more information, visit www.infogroup.com.